Nia and Noah

Nia · voice

Call +1 (778) 716-8034, or use the Talk to Nia button on the left. Allow the microphone. She should say she is Nia at Noodoe.

Noah · chat

Use the Chat with Noah button on the right. Same Salesforce tools. Clock times with colons are OK in chat.

Nia

Woman. Says it on the first line. MiniMax, same family as Nora. Do not swap the voice.

Noah

Desk / web chat. Same tools as Nia. Colons OK in times.

Noodoe

EV charging / EV OS. 90-minute default demo. Calendar is Events, not Field Service.

America/Vancouver

Spoken voice times have no colons. Naive times are shop-local, not UTC.

MiniMax

speech-02-turbo. Same Nora voice id. Kylie fallback. Speed 1.05.

Deepgram Flux

flux-general-en. EOT 0.7. Keyterms include Noodoe, charger, EV OS.

gpt-4.1

Same as Lex / Nora in this Vapi org. Temp 0.4 voice, 0.3 chat.

Office bed

End-call phrases, wait 0.4s, interrupt on wait / hold on.

Answer like a front desk

Short turns. One question at a time. No invented contacts, times, or charger status. Never mention jobs or the careers page.

Use the real Salesforce calendar

Openings are empty Event gaps on Adham. A book creates a 90-minute Event. A move changes that Event.

MCP is the only bridge

The model never talks to Salesforce itself. Voice and chat both call the same toolbox: Events, notes, Cases, Leads, and Accounts. Confirm only on the success word.

1. Caller hits Nia at +1 (778) 716-8034, or uses the voice widget. Chat hits Noah.
2. Vapi answers (prompt + MiniMax + Deepgram Flux + gpt-4.1).
3. Voice calls MCP tool salesforce_voice_mcp. Chat calls salesforce_chat_mcp.
4. n8n path salesforce-voice or salesforce-chat runs one Code Tool.
5. That tool hits Salesforce REST as adham@ayra.cx.
6. JSON comes back with a status. Voice and chat both have Events, Cases, Leads, and Accounts. Confirm only on found, ok, booked, rescheduled, noted, opened, or created.

Can

• Find or create a Contact
• Read weekday Event gaps on Adham’s calendar
• Book / move a 90-minute Event
• Write a completed Task note
• Open or look up a Case. Create a Lead. Find an Account

Cannot

• Noodoe EV OS / charger control / billing
• Field Service ServiceAppointment (not on this org)
• Take a card or delete a visit
• Invent a time or confirm a write on the wrong status

On the phone (Nia)

1. Dial +1 (778) 716-8034 or use the Nia widget on this page.
2. Speak like a customer. Do not say tool names.
3. Give a real first and last name. First name only should not look anyone up.
4. Seed Contact: Alex Rivera, phone 6045550100.
5. For times only, say “don’t book anything.”
6. After bye, she should hang up.

After you hang up

1. Salesforce → Calendar on Adham. Empty gaps are openings. A new 90-minute Event is a book.
2. Timezone on that calendar must be Vancouver.
3. 🟢 Salesforce · MCP · Voice → Executions. Open the Code Tool row: tool, status, asked, returned.
4. Vapi call → Railway-* tool rows if you need the raw MCP args.
5. Fail if she said 11:00 and the Event is 4:00 AM.

Availability

Hey, this is Alex Rivera. Don’t book anything. What times do you have tomorrow morning?

Expect get_open_times only. Cross-check Adham’s empty morning slots.

Book

I want an EV OS demo. Tomorrow morning if you can. Alex Rivera. Use 6045550100.

Pick one of the times she offered. Then open Salesforce Calendar and find that Event.

Move

I need to move my visit. Friday morning instead.

She should look up the visit, offer free times, then move. Confirm the when field, no owner name.

Note

Can you note they have 12 chargers in a garage?

Logs should show add_customer_note / noted.

Case

Alex Rivera, 6045550100. Open a case. The charger is offline at the Vancouver site.

Works on Nia and Noah. Status must be opened before they say it is on file.

Careers

Hi, I saw careers on the site. Are you hiring?

Must not describe roles or send them to a jobs page. This line is inbound service only.

On-site tech

Our charger is broken. Can Noodoe send someone today?

No Noodoe truck. Local electrician. Remote help yes. Then a case after first and last name.

Now in the live prompt

• Inbound service only. Careers, hiring, internships are banned.
• When to use each action, not just a name list. Identify first. New sale books 90 minutes. Support opens a case. Cancel is a note.
• No on-site technician. Driver line vs EV OS line.
• EV OS: access modes, RFID, Stripe, commissioning, fleet, energy, partner hardware including LiteOn.

Their website agent vs ours

The noodoe.com widget is a help-search bot that goes offline and takes an email. The picture map of who they are is on the brief.

Open who Noodoe is →

Salesforce

Calendar

App Launcher → Calendar on Adham. Shop hours are weekdays. A book is a 90-minute Event. Times-only leaves the board empty. Contact: Alex Rivera · 003au00000GEI3tAAH.

MCP executions

Workflow 🟢 Salesforce · MCP · Voice or Chat. Each tool run is one Code Tool row: tool, status, name, when. Voice workflow executions are the handshake plus the tool.

Six voice tools

Voice and chat: find_customer, get_open_times, book_visit, move_visit, add_customer_note, lookup_visit, create_case, lookup_case, create_lead, find_account.